Terms & Refund Policy

1. Who we are

BuildVIN ("we", "us") is operated by Darbaz AS, registered in Norway. You can reach us any time at sale@buildvin.com.

2. What we provide

BuildVIN provides a factory equipment list (build sheet) for a vehicle, decoded from its VIN. The report is a digital product delivered electronically to the email address you provide — usually within minutes of payment, and in all cases normally within 24 hours. It is supplied as two PDF files (a branded version and a printer-friendly version).

What your report includes depends on your vehicle. Every report contains the factory equipment/feature list and core vehicle data that the manufacturer's own data holds for your VIN. Some vehicles also carry short factory option/PR codes (e.g. the VW/Audi/SEAT/Škoda PR codes). These are included where the manufacturer's catalogue provides them, and are not available for every vehicle — some makes, models and model years do not carry them. When a vehicle's data does not include option/PR codes, the report shows the complete equipment list without them. A report delivered from the manufacturer's data is complete as delivered — the absence of option/PR codes, or of any individual data point the manufacturer does not hold for your vehicle, does not make it incomplete and is not a basis for a refund. Our guarantee applies only where we are unable to produce an equipment list for your VIN at all.

3. Pricing & payment

Prices are shown at checkout in your local currency and include any applicable taxes. All payments are processed securely by Stripe. We never see or store your full card details.

4. Subscriptions & report credits

Subscriptions (Basic, Pro and Dealer) give you a set number of report credits each month; one credit runs one report (a Bentley or Rolls-Royce report uses 2 credits). A subscription is billed monthly in advance in your local currency and renews automatically until you cancel it.

• Monthly credits. Each paid month adds that month’s credits to your account.
• Rollover. Unused subscription credits from a billing month carry over into the next billing month, once. Any still unused at the end of that month expire; credits never roll over a second time, so you can hold at most two months’ worth at a time. Your account shows how many credits will expire, and when, before it happens.
• Credits bought separately. Credit packs bought outside a subscription are not affected by the rollover rule. Packs bought from 29 September 2026, 16:20 Norwegian time, are valid for 12 months from the date of purchase; any of their credits still unused after that expire. Packs bought before then do not expire. When you run a report, the credits that expire soonest are always used first, and credits that do not expire are used last.
• Upgrading. An upgrade takes effect as soon as its payment succeeds and starts a new billing month on the new plan: you receive the new plan’s full monthly credits straight away and are charged the new plan’s full price now. Your billing date moves to the day of the upgrade. The exact amount is shown before you confirm. If the payment is declined or your bank asks you to confirm it, you stay on your current plan and receive no new credits until the payment is completed. Because an upgrade starts a new billing month, subscription credits already carried over from an earlier month expire at that point; your account tells you how many before you confirm.
• Downgrading. A downgrade takes effect at your next renewal. The current month is not refunded.
• Cancelling. You can cancel at any time from your account. Your plan stays active until the end of the period you have paid for, which is not refunded. Credits in your account when your subscription ends remain available until they expire: subscription credits at the end of the billing month after the one they were granted for, and pack credits as described above.
• Payments and receipts. If a payment does not go through, that month’s credits are added once it does. A receipt is emailed for every payment, and your invoices can be downloaded from your account at any time.

5. Delivery & refunds

• Instant digital delivery. Your report is generated on demand and emailed to you immediately after payment.
• Completed reports are non-refundable. Because each report is produced specifically for your VIN and delivered to you straight away as a digital product, a report that has been successfully generated and delivered cannot be refunded.
• We couldn't find your data? If the factory data isn't available for your vehicle, you are refunded in full — you never pay for a report we can't deliver.
• Entered the wrong VIN? Contact us at sale@buildvin.com as soon as possible and we'll do our best to help.
• Genuine data points are corrected, not refunded. If you believe a specific detail in a delivered report is inaccurate, contact us and we will review it against the manufacturer data and correct it free of charge where warranted. Because the report has already been produced and delivered for your VIN, an individual data query is resolved by correction rather than refund.
• Immediate delivery & right of withdrawal. By placing your order you expressly request immediate delivery of a digital product and acknowledge that, once the report has been generated and delivered, any statutory right of withdrawal or “cooling-off” period no longer applies.
• Fair use. Attempting to obtain a refund in bad faith, filing a chargeback for a report that was delivered, or otherwise misusing the service may result in future orders being declined and access to the service being restricted.

6. Accuracy of information

Equipment lists are compiled from manufacturer and official vehicle data sources. We take care to deliver accurate information, but reports are provided for informational purposes and on an "as is" basis. If you identify a genuine discrepancy, contact us and we will review it and correct the report where warranted; corrections are provided in place of refunds. For decisions where exact specification matters, please confirm critical details with the manufacturer or an authorised dealer.

The report shows the vehicle as it was built and delivered by the manufacturer, as recorded in the manufacturer's data for its VIN. It does not show the vehicle's current condition: parts and equipment may have been replaced, removed, added or modified since the vehicle left the factory, so the vehicle today can differ from its report. Such differences are not an error in the report.

7. Acceptable use

You agree to use BuildVIN only for lawful purposes and to enter VINs for vehicles you have a legitimate reason to look up. You may not resell, scrape, or systematically extract our service without our written permission.

8. Privacy

We collect only what we need to deliver your report and run the service — your VIN, your email address, and payment confirmation from Stripe. We don't sell your personal data. Questions about your data? Email sale@buildvin.com.

9. Governing law

These terms are governed by the laws of Norway. Nothing in this policy limits any mandatory statutory rights you may have as a consumer under applicable law.

10. Contact

Questions about an order, your report, or these terms? Email sale@buildvin.com and we'll get back to you.